Shipping Policy
1. Shipping time
Under normal circumstances, we will process and arrange shipment within 2 working days after you place your order.
For customized products or special circumstances, the shipping time may be extended, and we will communicate with you in advance.
2. Shipping method
We cooperate with many well-known logistics partners to provide you with a variety of shipping options, including but not limited to express, air, sea, etc.
3. Freight calculation
The freight will be calculated based on the shipping method you choose, the weight of the goods and the destination. On the checkout page, you will clearly see the details of the freight.
4. Tracking and inquiry
You can track the status of your package on our website or on the website of the logistics partner by the order number.
If you have any shipping problems, please contact our customer service in time.
5. Delivery time
The delivery time varies depending on the mode of transportation and destination. Generally speaking:
Express delivery: delivery within 30 days.
Air transportation: delivery within 14 days.
Sea transportation: delivery within 30 days.
But please note that the above time is only for reference, and the actual delivery time may be affected by factors such as customs clearance and weather.
VI. Customs and Taxes
For international shipments, your package may be subject to customs inspection, and duties, VAT and other taxes may be incurred. These costs are borne by you.
We will try our best to provide accurate customs declaration information, but we are not responsible for delays or additional costs caused by customs issues.
VII. Damaged or Lost Package
If the package you received is damaged or lost, please contact us within [specific number of days] days after signing for it and provide relevant photos and proof.
We will negotiate with our logistics partners to resolve the issue and provide you with a refund, reissue or other solutions based on the specific circumstances.
VIII. Final Interpretation
T TOVIA reserves the right of final interpretation of this shipping policy and has the right to modify and adjust it according to actual circumstances. If you have any questions, please feel free to contact us.