Refund Policy

1. General Principles
Welcome to T TOVIA. We are committed to providing you with quality goods and services. The following is our refund policy, which is designed to protect your rights.
2. Scope of Application
This refund policy applies to all goods purchased on T TOVIA, unless otherwise expressly stated.
3. Refund Conditions
If the goods you received have quality problems, you have the right to apply for a refund within 7 days of receiving the goods.
If you change your mind after placing an order and the goods have not been shipped, you can apply to cancel the order within 24 hours of placing the order and receive a full refund.
4. Refund Process
Please contact us by email (ttoviawebsite@gmail.com) or online customer service, stating the reason for the refund and the order number.
We will review your application within 2 working days after receiving it.
Once the review is passed, the refund will be returned in the original way according to your original payment method. The refund processing time may vary depending on the payment method, usually 1 working day to 7 working days.
5. Special Circumstances
For customized products, no refund will be accepted unless there is a quality problem.
In the event that normal delivery or refund cannot be made due to force majeure (such as natural disasters, war, etc.), we will handle it as soon as possible after the situation returns to normal.
VI. Final interpretation rights
T TOVIA reserves the final right of interpretation of this refund policy and has the right to modify and adjust it according to business needs. If you have any questions, please feel free to contact us.